$5 flat rate shipping and free shipping on orders over $100
$5 flat rate shipping and free shipping on orders over $100
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terms & conditions

 

In these Terms, 'us' 'we' or 'our' means Our Calm Place (ABN 96 732 571 406).

Payment

Payments may be made by credit/debit card or via a payment gateway, such as PayPal, afterpay. You warrant that you are the owner/holder of any credit/debit card you use.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such third parties as are necessary to enable us to do such checks. If the issuer of your payment card or the payment processor does not authorise payment to us, we will not be liable for any delay or non-delivery.

Returns & Refunds

Each order is lovingly checked before we ship it to you – but occasionally items may be damaged during delivery. For breakages please contact us through email at hello@ourcalmplace.com.au within 48 hours of the delivery of your purchase.

Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch.

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please don't hesitate to reach us at hello@ourcalmplace.com.au if you are unhappy with your order. In most cases, returns are processed as store-credit or exchange due to the nature of our products. However in rare cases, we will offer refunds if product is returned due to an allergic reaction or damage/defect. In order to receive store-credit/refund, please reach out to us within 30 days of purchase and send the product back to us within 7 days of reaching out. There must be 80% or more of the product left in the bottle/jar in order to qualify.  

If a product arrives broken or damaged, we are happy to send a replacement. However a photograph as proof of the damage/defect is required. 

Please note we do not refund the shipping costs.

 

Shipping

We charge a flat rate of $10 for delivery within Australia.

Please note that items are normally processed and shipped within 2-4 business days of ordering. Express postage options do not guarantee prioritised processing. If your order is urgent, please email us directly at hello@ourcalmplace.com.au and we'll do our best to get back to you and process your order expediently where possible.

 

When you place an order you will receive a reply e-mail acknowledging that your order has been received and your payment has been processed.

Most Australian orders are sent via Australia Post with tracking included in postage costs. Please allow 2 - 4 days for processing before your item ships. You will receive a tracking number once your order has been picked up from Our Calm Place. Some rural locations will have orders delivered via Australia Post. In the unlikely event of delivery problems at our end, we will keep you informed by e-mail of expected dispatch dates.

We are not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Our Calm Place.

 

Default order shipping includes "Authority To Leave" instructions, whereby the postage carrier utilised for delivery are not required to collect signature on delivery and may leave your parcel unattended on your property. "Authority To Leave" instructions release Our Calm Place from all responsibility in regards to ensuring delivery to your person, including but not limited to situations of carrier delivery to the wrong address, goods stolen after delivery or damage that otherwise occurs due to delivery to your property with authority to leave.

 

"Signature On Delivery" postage services are available as outlined in the Checkout page. These may incur an extra cost. Our Calm Place endeavours to ensure that each parcel is clearly noted as requiring signature on delivery where this option is chosen; however, in the event that the parcel's carrier company does not correctly adhere to these instructions, Our Calm Place shall not be held accountable for any loss or damage resulting from these actions.

 

In the event that order processing is delayed due to circumstances beyond our control, we will contact you via email to discuss options around order dispatch times. 

 

For any questions or comments regarding order shipping, please contact us at hello@ourcalmplace.com.au

 

Refunds and Returns

 

Each order is lovingly checked before we ship it to you – but occasionally items may be damaged during delivery. For breakages please contact us through email at hello@ourcalmplace.com.au within 48 hours of the delivery of your purchase.

Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch.

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please don't hesitate to reach us at hello@ourcalmplace.com.au if you are unhappy with your order. In most cases, returns are processed as store-credit or exchange due to the nature of our products. However in rare cases, we will offer refunds if product is returned due to an allergic reaction or damage/defect. In order to receive store-credit/refund, please reach out to us within 30 days of purchase and send the product back to us within 7 days of reaching out. There must be 80% or more of the product left in the bottle/jar in order to qualify.  

If a product arrives broken or damaged, we are happy to send a replacement. However a photograph as proof of the damage/defect is required. 

Please note we do not refund the shipping costs.

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods may be exempt from being returned. Non-returnable items include: * Gift cards * Health and personal care items To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable) * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 30 days after delivery Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ourcalmplace.com.au. Sale items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at hello@ourcalmplace.com.au for a return address. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, please contact us at hello@ourcalmplace.com.au for a return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

All of our workshops and events are non-refundable

 

Website Terms

Thank you so much for visiting my website. By continuing to browse the website, you agree to comply with and be bound by these Terms (and the Privacy Policy & Disclaimer). If you do not accept our Terms (or Privacy Policy & Disclaimer), please do not continue to use the website or purchase our products.

The use of this website is subject to the following terms of use:

  • The content located on this website is for GENERAL INFORMATION ONLY. It is subject to change at any time without notice to you.
  • We (nor any of our wholesalers, affiliates or third parties) do not provide any warranty or guarantee as to the accuracy, performance, completeness or suitability of the information, materials and products found or offered on this website.
  • You agree to fully indemnify us (and our wholesalers, affiliates or third parties) for any inaccuracy or errors in any of the information included on this website.
  • Your use of any information, guidance or materials on this website is entirely at your own risk, for which we will not be held liable.
  • All content, text, logos, graphics, audio, software, web design and product imagery is owned by us. You must not reproduce or copy anything from this website without our express, written permission. Any unauthorised use of this website or the content contained therein may give rise to a claim for damages and/or be a civil and/or criminal offence.
  • Any links to third party websites does not mean that we endorse the third party website. It is provided for your convenience only and to provide further information.
  • You are subject to Australian law in your use of this website. And with respect to any dispute arising out of such use.

You must not do any act that we would deem inappropriate, is unlawful or is prohibited, including:

  1. any act that breaches our Privacy Policy; B. using our website to defame us; and/or C. uploading files that contain viruses or could cause damage to our intellectual property or the property of third parties.

 

Product Terms

  • The information which is provided on this website is not intended to be medical advice, nor does it replace professional medical advice, diagnosis or treatment.
  • Our products should not be used to treat, cure or prevent any medical condition and should not be used for therapeutic purposes (unless the product has been entered on the Australian Registrar of Therapeutic Goods).
  • We make no guarantee as to the results that you may experience from using our products or the information we make available on our website. The results you experience from using our products will depend on many factors, including but not limited to your age, existing medical conditions, gender, skin type and condition, concomitant products used, health history, where you live (climate, humidity), lifestyle and diet.
  • Always read instructions for use carefully, or contact us at hello@ourcalmplace.com.au if you are unsure.
  • It is your responsibility to ensure that products purchased meet your specific requirements and that any recommendations as to non-use are adhered to.

 

Jurisdiction & Governing Law

Your use of our website and these Terms are governed by the laws of NSW and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in NSW.

 

Warranties

To the maximum extent permitted by law, including the Competition and Consumer Act 2010, we make no warranties or representations about this website or information contained therein, including but not limited to warranties or representations that the information will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

We reserve the right to restrict, suspend or terminate without notice, your access to this website, its information, downloads, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

 

Contact Us

For further information about our Terms, or access to our website, please contact us at hello@ourcalmplace.com.au